Business Process Management
Business Process Management, a division of the Mecklenburg County Manager’s Office, provides guidance and support to all County departments and agencies helping to increase efficiencies in service delivery. Services are provided in the following areas:
A high level evaluation which focuses on the current operating environment. Current business operations are evaluated, documented and improvement opportunities are identified.
A data-driven quality strategy used to improve existing processes. A DMAIC project follows a systematic approach to determine root causes of issues, develop improvement options, implement solutions and establish process controls to ensure sustainability of the applied changes.
A data-driven quality strategy used to develop new processes. A DMADV project follows a systematic approach to understand current operations, document desired outcomes, design and implement new processes, then verifies that the implemented solution achieves the desired outcomes.
Post Implementation Review
The performance review of a previously implemented process improvement. This review is typically performed six to twelve months after closure of the initial process improvement project. The project deliverables are aligned to provide insight into how the current process performance compares to the expected performance.
An analysis of business operations to determine current capabilities and strategizing with business leadership to document desired outcome(s). A BPM Process Consultant works with the customer to develop a program road map and blueprint.